Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including our website, mobile applications, and SMS marketing program.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details.
- Usage Data: Information about how you use our website, services, and SMS marketing program.
- Technical Data: IP address, browser type, operating system, and other technical information.
2. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed within 24 hours
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply "HELP" for assistance or contact us at Celembria LLC | Celeste Skousen
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
Your SMS opt-in data and consent records are never shared with third parties.
The only exceptions are:
• Service providers who facilitate the delivery of our text messages
• Legal requirements (court orders, etc.)
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services.
- To communicate with you, including sending promotional messages and updates.
- To process transactions and manage your account.
- To analyze usage patterns and improve user experience.
- To comply with legal obligations and protect our rights.
4. Sharing Your Information
WE DO NOT SELL YOUR DATA
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who help us operate our business and provide our services.
- Legal Authorities: If required by law or to protect our rights and comply with legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Important Note About SMS Data:
All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
5. Security of Your Information
We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving promotional messages from us by following the instructions in those messages.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and analyze information about how you use our website and services. You can control the use of cookies through your browser settings.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Celembria LLC | Celeste Skousen